Call us

Phone number: 604-259-8452
Toll Free: 1-800-341-5808

Frequently Asked Questions

Please read our FAQ before sending us a message.

I saw an item on Social Media but I cannot find it on your website?

Feel free to email us at info@sunsetandmain.com and a screenshot of the item. This may be on backorder and we can advise if we are able to reserve one for you. We are always looking to restock our most requested pieces. Be sure to sign up for our newsletter where you will receive information on restocks, sales, FREE GIFTS and new arrivals.

Where do you ship?

We currently ship to Canada and the US. We are working on shipping internationally and will update everyone as soon as we are able.

Have you received my return items and how long does the refund take to show in my account?

Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team at info@sunsetandmain.com and one of our agents will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.

Return/exchanges

Refer to About section for full Return/Exchange policy. Please forward your return/exchange to the following address:

ATTN: Sunset & Main – [include exchange/return number here]
#229 – 1755 Robson Street
Vancouver, BC   V6G 3B7
Canada

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